IvyBears Return Policy

At IvyBears, we want you to be fully satisfied with your purchase. If you're not happy, we’re here to help!

Returns & Refunds

You can return unopened and unused products within 30 days of purchase.

Items must be in their original packaging and in resalable condition.

We do not accept returns for opened or used products due to hygiene reasons.

Contact our support team at info@ivybearsusa.com with your order number. Wait for return authorization and instructions.

Ship the product back to the provided address. Return shipping costs are customers' responsibility.

Once we receive your return, please allow 2-3 business days for processing.

Refunds will be issued to the original payment method.

Shipping fees are non-refundable.

If you received a damaged or incorrect item, contact us within 30 days for a replacement or refund.

For any questions, reach out to info@ivybearsusa.com.